Terms & Conditions
Last updated: 09/29/2023
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://southeaglecleaning.com website (the “Service”) operated by SouthEagle Cleaning Services (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Cleaning Agents and Equipment:
Cleaners shall provide all necessary cleaning agents and supplies, with the exception of paper towels and trash bags.
Clients may request special cleaning agents, which they must provide. The selection of these products must be mutually agreed upon by the client and SouthEagle Cleaning Services. Please note that, for health and safety reasons, we reserve the right to decline the use of specific products requested by the client.
Cleaners cannot be held accountable for any damage to the Client’s property that may occur while using the Client’s cleaning agents or equipment.
If your home has excessive dirt and dust that requires more than 3 applications of cleaning solution and materials, you will be charged a heavy duty fee.
Cancelation Policy:
Cancellations made less than 48 hours before an appointment will be subject to a rebooking fee of 25% of the service rate. This includes appointments where our service provider is unable to access the property, or is turned away at the door.
Privacy and Security:
Cleaners prioritize the privacy and security of our Clients.
Cleaners will keep doors locked while cleaning and will not answer doors or phones unless clearly instructed to do so in advance by the Client.
Safe Entry:
The Client agrees to provide Cleaners with safe and unobstructed access to the premises for cleaning services.
If Cleaners deem it unsafe to access the premises, the cleaning service may be canceled, and rescheduling may not be possible.
Safety Policy:
For insurance liability and safety compliance, we require clients to secure firearms, jewelry, medications, and private adult items before our cleaning services. Any areas where these items are not stored away will be excluded from cleaning, as it is assumed that no service is needed in those specific areas.
Safety Procedures:
For safety purposes, cleaners are required by law to wear slip-resistant shoes at all times during the cleaning service.
Cleaners shall use ladders no higher than 12 feet.
To prevent injury, cleaners are prohibited from lifting or moving heavy items during the cleaning process.
Cleaners shall not clean up human or pet waste, blood, or bodily fluids.
For safety reasons, cleaners shall not attempt to restrain or move aggressive dogs.
Service Guarantee:
SouthEagle Cleaning strives for excellence in our services. In the event that the Client is not satisfied with the quality of the cleaning, we kindly request that you contact us within 24 hours of the service. We will promptly address and resolve any issues to ensure your satisfaction. We reserve the right to update your service to the correct service should you choose the incorrect service for your needs.
Refunds and Claims:
Any claims for damage or issues related to the cleaning service must be reported to SouthEagle Cleaning within 24 hours of the service. Refunds or compensation will be determined on a case-by-case basis.
Non-Solicitation Policy:
SouthEagle Cleaning Services has a non-solicitation policy in place.
By hiring our services, the Client agrees not to solicit, hire, or employ any member of SouthEagle Cleaning Services’s cleaning team for a period of one year after terminating SouthEagle Cleaning services.
Non-compliance with this policy will result in a “training fee” of $1000.
Photography Consent:
The Client agrees that Cleaners may take photographs of the property before and after cleaning for insurance and marketing purposes.
Any photographs taken will not include any personally identifiable information unless explicitly agreed upon by the Client.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by SouthEagle Cleaning.
SouthEagle Cleaning has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SouthEagle Cleaning shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.